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What is 2FA?
2FA (short for Two-Factor Authentication) is an additional form of identity verification that protects an account from unauthorized access. This comes in many forms, with the most common being a time-based one-time password generator application. This additional form of security has become an industry standard for companies that wish to protect sensitive customer information from unauthorized access.
Downloading your Authenticator
For the purposes of this help article, we will be covering Google Authenticator which is available for free on all Android and iOS mobile devices.
Google Authenticator (Play Store)
Google Authenticator (Apple Store)
Linking your Shrimpy Advisory account to your Authenticator
When creating your account with Shrimpy Advisory, you will be provided with a QR code that can be used to quickly and easily link your Shrimpy Advisory account to your Authenticator.
- On your mobile device, open Google Authenticator.
- In the bottom right corner of your screen, you should see a multicolored "+" symbol. Push this button. If you are prompted to grant Google Authenticator access to your Camera, accept or approve this prompt.
- Scan the provided QR code with the camera on your mobile device.
- Your Authenticator will now provide you with a time sensitive code that can be used when logging into your Shrimpy Advisory account.
What if I upgrade or otherwise lose access to the device that has my authenticator?
If you get a new device that you would prefer to use as your Authenticator and you still have access to your old device, you are able to transfer authentication accounts via the "Transfer Accounts" feature within Google Authenticator.
If you lose access to your device and need to remove or reset your 2FA, contact our Support Team by sending an email to AdvisorySupport@Shrimpy.io. As a security precaution, you must send this email from the same address used to login to your Shrimpy Advisory account or we will not be able to reset your 2FA for you as we will not be able to verify account ownership.
Have questions, comments, or concerns? Feel free to send an email to AdvisorySupport@Shrimpy.io and one of our Support Agents will get back to you as soon as we're able.