Moonpay is our provider for depositing funds into your Shrimpy Advisory account. Create an account with MoonPay to add a Credit or Debit card to deposit funds.
This help article will provide the steps to access MoonPay, logout of MoonPay, add a new payment method, and delete a payment method.
How to Access MoonPay
To access MoonPay, log in and select Deposit.
After entering your 2FA code, select Credit/Debit Card.
Select the Menu Icon in the top right-hand corner.
Here, you can log in to your MoonPay account, adjust the Settings, or reach out to MoonPay customer support.
Click Login to login to your MoonPay account.
Enter your email address and then select Continue.
Enter the verification code sent to your email address and then you will be logged in and redirected to the order page.
Clicking into the Menu icon again will display your account information. You can see your Buying Power and Transaction history and can update your settings.
Selecting Settings you can see the linked payment methods, set your default currency and language, cookie preferences, and appearance, and have the option to delete your MoonPay account.
If you do not have an account, please review this help article that explains how to create a MoonPay account and deposit funds.
How to Logout of MoonPay
Select Deposit and enter the 2FA code if prompted.
Select Credit/Debit Card.
Select the Menu icon.
Click Logout.
How to Add a Payment Option
Enter the amount to purchase and select Continue.
Select the Paying with drop-down.
Select “Add a payment method”.
Enter the new card details and select “Continue”
Confirm the pending amount in your account to verify the card.
The new card is now added and ready to use.
How to Delete a Payment Option
To delete a payment option linked to MoonPay, click Deposit on the dashboard.
Select Credit/Debit Card.
Select the Menu icon.
Select Settings.
Select Payment Methods.
Select the trash icon next to the payment option you want to delete. The payment will be removed.
Have questions, comments, or concerns? Feel free to send an email to AdvisorySupport@Shrimpy.io and one of our Support Agents will get back to you as soon as we're able.
MoonPay support can be reached via the following options:
Email - partner-support@moonpay.com