If you forget your password, you can reset it at any time. The current application does not allow you to change your password inside the account. In order to change or reset your password, you should use the “Forgot Password” button on the log in page.
How to Reset Your Password
On the login page, locate and click on the 'Forgot Password' option. This will initiate the password reset process.
Enter the email address linked to the account, and then click on the 'Reset Password' button to proceed with the password reset request. This will trigger an email to be sent to your registered email address.
Check your email inbox for a message from Shrimpy Advisory. Please also check your spam or junk folder in case the email was mistakenly filtered. Open the email from Shrimpy Advisory and click on the provided password reset link. This link is unique to your account and will direct you to a password reset page.
On the password reset page, you will be prompted to enter a new password. Choose a strong and secure password that you haven't used before. We recommend using a combination of uppercase and lowercase letters, numbers, and symbols. Click on the 'Confirm' button to complete the password reset process. You will receive a confirmation message indicating that your password has been successfully updated.
Return to the login page and enter your email address along with the newly set password to access your account.
Remember to keep your password confidential and avoid sharing it with anyone.
Have questions, comments, or concerns? Feel free to send an email to AdvisorySupport@Shrimpy.io and one of our Support Agents will get back to you as soon as we're able.